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General FAQs

When will I get my order?

All our orders are sent via courier (within NZ only). Your order should arrive within 1-2 days if you live in an urban area (it may take a few more days to reach you if you live rurally).

We also offer free freight on orders over $250 (with a few exceptions).

See full shipping details
Whats your Return policy?

If you're not 100% completely satisfied with your purchase we will happily accept your return and provide you with a refund to the value of the goods (provided the item is return undamaged and in it's original packaging).

For our full T&Cs regarding returns and refunds refer to our policy here.
Do you stock replacement parts?

If an item has replacement parts they will be listed under the "Replacement parts" tab under the product details. If there is nothing under this tab, then the item is either a part itself or the product does not have parts.

Please contact us for more information if you still have any questions about parts for your item.
Whats the best way to look after my Tools?

We have a range of blogs on how to look after and get the most of your tools available right HERE.
Can you suggest any gift ideas?

We sure can! We have an extensive range of gift ideas for 21st's, wedding presents, for Him and for Her. Check this out in more detail here.

And if you're a bit "last minute" or would prefer they decide - you can always flick them a Gift Card.